We strive to ensure that your plants arrive in perfect condition and on time. Orders are processed within 1-3 business days.

Orders placed on weekends or holidays will be processed the next business day.

We currently ship to all addresses within the continental United States. Some plants may be subject to state agricultural restrictions. We comply with all state regulations and will notify you if an item cannot be shipped to your location.

Plants can be sensitive to extreme temperatures and weather conditions. To ensure the safety of your plants during transit, we may delay shipping if there are adverse weather conditions in your area. Rest assured that we will communicate any potential delays or concerns promptly, as your plant's health is our top priority.

We strive to deliver your plants within the shortest time possible. Shipping times may vary depending on your location, but we always aim to ship your order within 1-3 business days from the date of purchase. Estimated delivery times will be provided during the checkout process.

Once your package is on its way, you will receive a shipping confirmation email containing a tracking number. This way, you can monitor the status of your delivery in real-time and plan for its arrival accordingly.

Please note that delivery times may be affected during peak seasons or inclement weather conditions, but we will keep you informed throughout the process.

We take pride in our commitment to the well-being of your plants. Therefore, we offer a healthy arrival guarantee for all qualifying orders. If, in the unlikely event, your plant arrives in poor condition, please contact us immediately with a photo of your plant and the packaging materials it arrived in. We will do our best to replace the plant or provide you with a refund, following our Returns Policy.

We do not accept returns of plants, however, we do issue refunds for qualifying plant orders. Please see our Live Arrival Guarantee section for more information. 

For non-plant items, we accept returns within 14 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

• The items must be in its original condition and should no show signs of significant damage.
• Proof of purchase is required, such as your order number or receipt.
• In the unlikely event that you receive a damaged or incorrect item, please notify us within one day of delivery. Please include a photo of the item and the packaging it was shipped in. 

Please note that certain perishable or custom-made items may not be eligible for returns. 

To initiate a return, please follow these steps:

Contact Us First: Before sending back the item, please get in touch with us so we can discuss all of the options for your item. You can email us at support@justonemoreplant.com. Provide us with your order details and the reason for the return. We will then guide you through the process and assist you with any questions you may have.

Secure packaging: To ensure the item's safe return, please pack it securely in the original packaging, if possible. If the original packaging is not available, use appropriate materials to safeguard the item during transit.

Shipping the Return: You are responsible for shipping the item back to us. We recommend using a reliable shipping method with tracking to ensure the package's safe arrival. Please note that the cost of return shipping will be borne by you, except in cases where we made an error in fulfilling your order.

Inspection and Refund

Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item passes the inspection, we will process your refund within 7 business days. Please note that:

• The refund will be issued in the original payment method used during the purchase.
• Shipping and handling charges from your initial order are non-refundable.
• Depending on your payment provider or financial institution, it may take additional time for the refund to be reflected in your account.

 Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please notify us within one day of delivery. Please include a photo of the item and the packaging it was shipped in. 

If you wish to cancel your order, please do so within 2 hours of placing it to receive a full refund. Once your order has been processed and shipped, it will be subject to the standard return policy.

We do not currently do exchanges. We can issue returns on non-plant items, subject to your our return policy. Plants are not returnable, however, if you have any issue with your plant, please contact us right away so we can help.

At this time we do not ship internationally or to Alaska or Hawaii. We do ship to all addresses within the continental United States

Buy 5, Get 1 Free Promotion

Here's how it works:

1. Accumulating Purchases: For every five plants purchased in a single transaction, you will be eligible to receive the sixth plant for free.

2. Free Plant Selection: The free plant will be considered the lowest-cost plant among the items in your purchase.

3. Automatic Redemption: Our system will automatically identify qualifying purchases, and the free plant will be added to your order during checkout.

4. Mix and Match: Enjoy the flexibility to mix and match plants of your choice. Whether you're into lush greenery or eye-catching flowering plants, the choice is yours!

5. Terms and Conditions: This promotion is non-transferable and cannot be combined with other promotions or discounts. The free plant cannot exceed the value of the lowest-cost plant in the qualifying purchase.

6. Exclusions: Gift card purchases, delivery charges, and taxes are excluded from the Loyalty Program.

We believe this program is a small way to thank you for being a part of our plant-loving community. We hope you enjoy selecting your complimentary plant and continue to find joy in the beauty of nature that our plants bring into your life.

If you have any questions or need further clarification, feel free to reach out to our customer support team at support@justonemoreplant.com

There are so many ways to get in touch with us.

Email: hello@justonemoreplant.com

Live chat: Use the chat box at the bottom of the screen

Call or Text: 934-333-0747

DM on IG @justonemoreplant_tm