Thank You For Shopping With Just One More Plant! We Truly Appreciate Our Customers.
We take great pride in providing you with healthy and high-quality plants, and we want you to be completely satisfied with your purchase. However, we understand that sometimes returns may be necessary. Please read our Returns Policy carefully to understand the guidelines and procedures for returning your items
Live Arrival Guarantee
We take the utmost care in packaging and shipping your plants to ensure their safe arrival. If your plant does not arrive in a healthy and thriving condition, please contact us immediately with a photo of your plant. We offer a live arrival guarantee for qualifying orders, and our team will work with you to address the situation. We strive to provide the best customer experience possible. If you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact us. We value your trust in us and look forward to assisting you.
Eligibility for Returns
We do not accept returns of plants, however, we do issue refunds for qualifying plant orders. Please see our Live Arrival Guarantee section above for more information. For non-plant items, we accept returns within 14 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:
- The items must be in its original condition and should no show signs of significant damage.
- Proof of purchase is required, such as your order number or receipt.
- In the unlikely event that you receive a damaged or incorrect item, please notify us within one day of delivery. Please include a photo of the item and the packaging it was shipped in.
Please note that certain perishable or custom-made items may not be eligible for returns.
Return Process
To initiate a return, please follow these steps: a. Contact our Customer Support Team: Before sending back the item, please get in touch with our friendly Customer Support Team through email at support@justonemoreplant.com. Provide us with your order details and the reason for the return. We will then guide you through the process and assist you with any questions you may have. b. Secure packaging: To ensure the item's safe return, please pack it securely in the original packaging, if possible. If the original packaging is not available, use appropriate materials to safeguard the item during transit. c. Shipping the Return: You are responsible for shipping the item back to us. We recommend using a reliable shipping method with tracking to ensure the package's safe arrival. Please note that the cost of return shipping will be borne by you, except in cases where we made an error in fulfilling your order.
Inspection and Refund
Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. If the item passes the inspection, we will process your refund within 7 business days. Please note that:
- The refund will be issued in the original payment method used during the purchase.
- Shipping and handling charges from your initial order are non-refundable.
- Depending on your payment provider or financial institution, it may take additional time for the refund to be reflected in your account.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please notify us within one day of delivery. Please include a photo of the item and the packaging it was shipped in.
Cancellations
If you wish to cancel your order, please do so within 2hours of placing it to receive a full refund. Once your order has been processed and shipped, it will be subject to the standard return policy.