We are committed to ensuring your plants reach you in excellent condition and in a timely manner. We have designed our shipping policies to provide a smooth and reliable delivery experience, ensuring that your plants arrive healthy and ready to thrive in your space.
Our team of horticulture experts takes great care in packaging your plants to withstand the journey. Each plant is individually secured in a commercially graded shipping box, ensuring they are protected from potential damage during transit. We use eco-friendly and sustainable materials to minimize our environmental impact while maintaining the utmost care for your plants.
Shipping Zones and Delivery Times
We offer shipping to the 48 contiguous states and strive to deliver your plants within the shortest time possible. Shipping times may vary depending on your location, but we always aim to ship your order within 1-3 business days from the date of purchase. Estimated delivery times will be provided during the checkout process. Please note that delivery times may be affected during peak seasons or inclement weather conditions, but we will keep you informed throughout the process.
Live Arrival Guarantee
We take pride in our commitment to the well-being of your plants. Therefore, we offer a live arrival guarantee for all qualifying orders. If, in the unlikely event, your plant arrives in poor condition, please contact us immediately with a photo of your plant and the packaging materials it arrived in. We will do our best to replace the plant or provide you with a refund, following our Returns Policy.
Tracking and Notifications
Stay informed about your order's progress with our shipment tracking service. Once your package is on its way, you will receive a shipping confirmation email containing a tracking number. This way, you can monitor the status of your delivery in real-time and plan for its arrival accordingly.
Weather and Seasonal Considerations
Plants can be sensitive to extreme temperatures and weather conditions. To ensure the safety of your plants during transit, we may delay shipping if there are adverse weather conditions in your area. Rest assured that we will communicate any potential delays or concerns promptly, as your plant's health is our top priority.
Unpacking and Care Instructions
Upon receiving your plants, we recommend unpacking them carefully and following the included care instructions. Each plant is accompanied by care guidelines to ensure it adapts smoothly to its new environment. If you have any questions or need further assistance, feel free to contact our support team, and we'll be delighted to help.
Our primary goal is to provide a delightful shopping experience from the moment you place your order until your new green companions arrive at your doorstep. If you have any questions or special shipping requests, please don't hesitate to contact us!